Did you get lucky in gambling and manage to collect a lot of money at Casinozer? Congratulations! And now you want to make casino money withdrawal from your online casino account to your bank account to enjoy it.
Based on the best feedback and opinions of its online casino players, Casinozer is continuously working to improve and simplify its transfer process. In this article you will find a complete guide on how to withdraw money from online casinos and Casinozer in particular and we will give you possible solutions in case you are unable to do so.
How do I make casino money withdrawal from my Casinozer account?
After playing for many hours, or after a lucky hand, it is quite normal that you want to withdraw your winnings. In order to help you with this step we have put together this guide to make it easy for you to withdraw from your online casino account.
How does a withdrawal work at Casinozer?
To make a casino payment withdrawal at any online casinos and at Casinozer, simply log into your online casino account and go to the withdrawals tab, which is located on the same page as the deposit tab.
As you can see on the left hand side are the different options available in your country. On the right hand side, you first have your balance limit available for withdrawal, if this amount is 0 while you have money in your Casinozer account, it means that you have not fulfilled the conditions to withdraw.
Below you can enter the amount you want to withdraw from the available payment. Then underneath is a box to enter the bank or account details you wish to receive your withdrawals from.
Once your transfer request has been made, it is sent to the financial department for validation. During this validation stage, the financial department will process your request and, above all, verify that the request is indeed your initiative and will go into your bank account. This step is not fast and takes between 1 and 2 days. Once your request has been validated, you will receive a confirmation email. Upon receipt of this email, you should then expect to receive your funds in your account within 1 to 5 days.
If your transfer is still pending after this time, then it should be updated quickly. Indeed, on very rare occasions and often due to a large number of requests to be processed, there may be an additional delay of a few days.
You must count the days of delay in working days, weekends and public holidays are not counted in these delays.
What are the conditions for casino money withdrawal at Casinozer?
In order to make casino money withdrawal from Casinozer, you need to meet certain conditions. Although they may seem restrictive, they are nevertheless necessary. What is the reason for this? Well, first of all for security and legal reasons. Online casinos are legally obliged to ensure that their players’ profiles are verified and that the money withdrawn from the account is actually going to the player’s account.
These requirements help to prevent fraud and are a guarantee of security for players, as they can be sure that no third party is withdrawing their winnings on their behalf.
To be able to withdraw money from your Casinozer account to your personal account you must meet the following conditions:
- Have played your entire deposit at least once
You will find this condition in most online casinos. Indeed, in order to withdraw your winnings, you must wager the full amount of your deposit.
This means that if you deposit €50, you cannot withdraw it immediately afterwards. You have to play it all first to be able to withdraw your winnings later.
- Not having an active bonus (free spins or wager)
If you have an active bonus, either in free spins or wagering, you must play the bonus in full in order to withdraw your winnings. Once the bonus has been played, you can withdraw it.
- Have a verified profile
The last and most important requirement is that you have a verified profile. Indeed, to proceed with a withdrawal in the best online casinos, we must be sure that it is really you and that you are the holder of the online casino account that is making the request. To do this we need to verify the identity of all the players, deposits methods and payment.
Verification is simple, you will need to upload all of the required supporting documents to your verification tab: a selfie, ID and proof of address. If you are having trouble verifying your account, please see this article on how to verify your casino account.
What are the withdrawal limits ?
Now that we have seen together the conditions and the time limits. We will explain the withdrawal limits. That is, the maximum amount you can withdraw within a certain time period.
Withdrawal limits are based on days, weeks and months and are applied as follows
- 500 per transaction
- 1500 per day
- 2500 per week
- 10,000 per month
You can therefore make several requests of €500 at a time up to 3 per day. Finally, Casinozer does not apply any fees on sites transactions. The min amount to claim is 50 euros.
You should also know that the higher your VIP level, the higher your withdrawal limits will be. You can find out about this on your “VIP Levels” page.
The time frame for each limit is counted in running days, weeks or months. This means that it does not reset at the beginning of each week or month. For example, if you withdraw €2,500 on a Thursday, you cannot withdraw €2,500 again on Monday. You will have to wait until the following Thursday for your balance to reset.
How do I cancel my withdrawal ?
Do you want to cancel your casino money withdrawal request? Unlike deposits, it is possible to cancel a withdrawal request on site. Please note, however, that you can only cancel a withdrawal request as long as it has not been validated by the financial department. Once you have received the email indicating that your withdrawal request has been validated, it is no longer possible to cancel it.
The cancellation must be done by the player, the customer service or financial department cannot do it for their players. To cancel your withdrawal you must go to your transaction history and click on the “Cancel” button.
What are the casino money withdrawal methods at Casinozer?
Now that you know how the withdrawal process works at Casinozer and all the information you need to know about it. We are going to detail the different payment options available at our online casino. We would also like to remind you that regardless of the methods you choose, the fast payment timeframe for your winnings to payout is the same for everyone
At Casinozer it is mandatory to use the same withdrawal method you used for your deposit. This applies to all our French and international customers. For example, if you deposited in a crypto currency like bitcoin, you must withdraw in bitcoin.
Withdrawals by bank transfer
This solution can be used if you have your deposit in credit card (Mastercard, visa) or with a prepaid ticket like Neosurf. This method of transferring funds allows you to send funds directly on terms between banks. For Bank Transfer withdrawals, you just need to enter your IBAN and the amount you want.
It is possible that you see this message: Illegal Characters when entering your IBAN. This means that you have put spaces between the numbers of your IBAN. Please note that these are counted as characters, which makes your IBAN wrong.
Withdrawals in crypto-currency and e-wallets.
When depositing in crypto currency, you must withdraw in crypto currency, to do this you simply select the crypto currency option you used for your deposit and enter your e-wallet number.
Unfortunately, paypal is not available in the online casino Casinozer but you can use the e-wallet like Neteller or Skrill.
Once the payment has arrived on your crypto wallet you can withdraw this balance to your bank account and withdraw your winnings in the form of banknotes using a withdrawal machine.
Of course Casinozer being one of the best online casinos, all our banking methods of payment are secure. This gives you the choice and assurance that no matter which method or platform you use to pay, your winnings will be credited to your bank account.
Why can’t I make casino money withdrawal from my Casinozer account?
It is possible that you are not able to withdraw your money from your Casinozer account. We will now look at the reasons and solutions
Possible reasons and solutions
The main reason why you are not able to withdraw your winnings is because the conditions have not been met.
Your withdrawal request will be refused if the following conditions have not been met:
- You must have made at least 1 play-through of your last deposit.
- You have an active bonus that must be played.
- You have not yet had your profile verified.
Finally, there may be a “roll over” problem, there may exceptionally be a calculation error on your last play/deposit ratio which prevents the validation of the conditions and therefore your possibility to withdraw. Unfortunately, you will not have access to this information.
If you are unable to withdraw and you have met all the withdrawal requirements, please contact customer support and they will resolve the issue.
Why was my withdrawal cancelled ?
In some cases, it is possible that your withdrawal request is cancelled. In this case, you will receive an email informing you of this. The main reason for the cancellation is that a loophole has been detected by the finance and fraud department and an additional verification step regarding your deposit method is required at this instant.
In concrete terms, this may be because the player has used another person’s bank card to make their deposit and wishes to withdraw their winnings either to the card’s bank account (which is therefore not in their name) or to their own bank account.
In this case, you must verify your deposit method. We therefore ask you to provide us with a colour copy of the credit/debit card you used to top up your account (front and back). For security reasons, only the first 6 and last 4 numbers of the card should be visible.
Special case: My withdrawal method is different from my deposit method. How do I do this?
As we have seen above, at Casinozer you must withdraw your money in the same way as you deposited it. However, it may happen that you cannot meet this requirement.
In this case, you simply need to make a new deposit using the same method you wish to withdraw. In this way, your new deposit method will be registered by our financial department and you will be able to withdraw your winnings.
Now you have all the information you need to easily withdraw cash from your casino account. If you still can’t manage to do it after reading this guide and the reviews, please contact our customer service by chat or email so we can help you. You can also read our guides on how to make casino money deposit by visa, neteller or skrill on Casinozer and how to get your profile verified for any payment.
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