You no longer wish to play on Casinozer and you wish to close your casino account. You have every right to do so. In this article we will look at the reasons why you might want to close your account. But also the possible reasons why Casinozer can close access a player account on time.
From privacy to data protection you will learn everything about the information Casinozer keeps and how to reopen a closed player account.
How to close your account casino ?
If you wish to delete your account, you must contact by your self the customer service by email or live chat. After having asked you the reasons why you want to close your account, and if you maintain your decision, our agent will give you the procedure to follow. You can also find all this information in our terms and conditions of use.
To close your Casinozer account, you must send a request by email to: [email protected]. By explaining the reasons, you simply need to request that we close your account. Once your request has been processed by the relevant department, you will receive an email informing you that your Casinozer account has been closed.
The processing time for requests by email is 24 to 48 working hours.
Once your account has been closed, you will no longer be able to connect to your Casinozer player space, your account will be deactivated and your remaining balance will be returned to you according to the payment methods you have indicated.
It is not possible to delete a Casinozer account, according to the RGPD, Casinozer will keep your personal data inactive for a period of 3 years.
If after 3 years you have not made a request to reopen your account. Then the account will be permanently deleted and the data erased. It will no longer be possible to apply to reopen your account.
Reasons to close your account casino
There are many reasons why a player might want to close their casino account. We have listed the most common ones, but each reason to quit is unique to each player. In all cases, we urge our customers to never put their mental and financial health at risk in online gambling and casinos.
The player no longer wants to play
Online casinos such as Casinozer are places of fun and games. However, the player may not want to play anymore and may not enjoy playing. The reasons for this are personal and the player can ask for his account to be closed if he feels that he no longer finds a source of entertainment in the online casino games.
In this case, the player simply contacts customer support and follows the procedure detailed above.
Player is not satisfied with the casino
Sometimes players want to close their casino account because they are no longer satisfied with the platform. We invite you to report your dissatisfaction to our customer service department and we will do our best to accommodate your request if possible. If unfortunately we are unable to help you, then we invite you to submit a request to close your account at [email protected].
The case of addiction
In the case of an account closure due to addiction, the player may request customer support to close the account on this basis.
In the case of addiction, Casinozer must follow a strict procedure for closing the player account. If a player contacts Casinozer customer service to close their account due to addiction, then our agent will immediately proceed to permanently close the player account due to addiction.
A casino account closed due to addiction is permanently closed and cannot be reopened. Gambling addiction is a disease that can have serious consequences and requires medical attention.
If a player closes their casino account due to “gambling problems” / “loss of self-control over gambling” / “gambling addiction”, in this case the player is prohibited from playing on the casino’s partner sites, which are listed in the casino’s license.
Reasons why Casinozer closes a player account
In some cases it is the casino that closes the access a player’s account. If you find that your casino player account is closed, then here are the top 3 reasons why. Every player is responsible of his account. You can find all this limit in our terms and conditions.
If your situation does not fit any of the following reasons, then we invite you to contact customer support, by email or live chat.
Fraud detected
Casinozer obviously has a fraud analysis service that detects all the anomalies in player accounts. From identity theft to bonus abuse, many fraud attempts are possible. Depending on the severity and impact of each, the penalties can be more or less severe.
For minor cases of fraud, the player is liable to a temporary suspension of the account, and in the most serious cases to a total and definitive closure of the player account. If you notice that your account has been closed, you can contact customer service to find out why.
Multiple accounts
One of the most common types of fraud is the creation of multiple casino player accounts for the same person. Thanks to our player profile and data verification software we can easily detect people who have created multiple Casinozer accounts in order to benefit from multiple welcome offers and bonuses.
In the case of multiple accounts, all accounts will be temporarily closed while we investigate the player’s situation. Afterwards, the sub-accounts will be permanently closed and the winnings confiscated. Only the main account will remain open and usable. You can find this in our terms and conditions on our website.
The minor player
As a reminder, gambling is prohibited for people under the required minimum age of 18, the player risks exclusion for long period. If we detect a minor profile when the player wishes to withdraw their winnings, then the account is immediately closed and the balance frozen. The player account can be reopened and winnings retrieved upon the player’s majority and their request.
Identification and verification will be requested to confirm that the player is of legal age and can play online gambling.
How do I reopen my Casinozer account?
If you change your mind and want to play again on Casinozer, it is possible to reopen your account.
To do so, you just have to contact the customer service by live chat or by email, and give your username and date of birth. Once you have correctly answered the security questions, our agent will take care of the rest.
To reopen a closed account at the player’s request, you must send an email to [email protected], explaining your request. After checking the profile, the decision to reopen the account is taken or not. In all cases, the player will receive an email within 48 hours of the request to inform him/her whether the account has been opened. If the answer is positive, you will be able to connect to your Casinozer player account and start playing again.
In the case of addiction, fraud or underage players. It is impossible for the player account to be reopened.
Now that you know how to delete your casino account, we invite you to read our article on how to make a casino money withdrawal, to withdraw your winnings by bank transfer if you have made a credit card deposit, before deleting your account.
We hope to see you soon on the best online gaming and bet platform Casinozer, find the best casino games, review and bonus like Play N Go slots, Megaways casino and online sports betting or esport betting to try to win the jackpot.
