With the advent of online gambling, players are now faced with a multitude of choices when it comes to online casino platforms. It is sometimes difficult to make a wise choice, and some people fall for unreliable casinos and get ripped off. Moreover, among the many online casinos, it is sometimes difficult to choose which one will suit us best. 

The reliability and security of the online casino platform is an essential element because it is a guarantee of trust. In this guide you will see what criteria you should use to choose the best online casino offer. 

How to choose a reliable online casino ?

The first question you should ask yourself before depositing your money in an online casino is how reliable it is. For this, we will see what criteria the online casino platform must meet to ensure a good gaming experience and especially a potential of winnings. 

The license

The license of an online casino is the essential criterion that you must take into account. Indeed, a casino that does not have a license is on the one hand illegal and on the other hand a potential scam. In order to ensure your money and the protection of your personal and banking data, the site you choose must have a legal and recognized license.

online casino

Having a license means that the online casino platform complies with the regulations and laws of the country. This information should be directly accessible on the homepage of the site. Among the licenses that guarantee reliability you will find: Curacao, Costa Rica, Panama, Alderney Gambling Control Commission, Kahnawake Gaming Commission, Gibraltar Regulatory Authority, Netherlands Antilles, Malta Gambling Authority, UK Gambling Commission.

There are also certifications such as Certified Fair Gambling and eCOGRA which can also indicate the reliability of the site. 

Terms and conditions 

One of the most common mistakes made by casino players is to sign up to an online casino without reading the terms and conditions. Indeed, the terms and conditions of an online casino include all the rules applied by the casino, but also all the essential information to know how the platform works. 

All the processes, bonus conditions, withdrawal times, rules to be respected by players and penalties are explained. This is why it is recommended to read them before registering and depositing to see if they correspond to your expectations and to avoid any unpleasant surprises later on. 

Data security 

Another very important criterion to take into account is the data security policy in force on the online casino platform. This criterion affects you directly, as it concerns the protection of your own personal data. A reliable online casino must protect the sensitive data of its customers with security systems. 

To reassure yourself on this point, you can consult the data privacy policy which should be easily accessible on the online casino’s website. You should also check that the online casino uses the SSL certificate which is used to encrypt your personal data to ensure its privacy and security.

Deposit and withdrawal methods

It is recommended that you pay attention to the payment methods offered by the casino to make deposits and withdrawals. Indeed, a reliable and serious online casino must offer a variety of payment methods in order to adapt to the needs of customers and facilitate transactions. As a general rule, a good online casino offers the following payment methods 

  • Bank cards (Visa, Mastercard, Electron…)
  • Prepaid cards (Neosurf, Paysafecard, Cashlib…)
  • E-wallets (Skrill, Neteller, Paypal…)
  • Crypto currencies (Bitcoin, Ethereum, Tether, Litecoin…)
  • Bank transfers 

You should also find out about the withdrawal limits set by the casino. Indeed, maximum withdrawal amounts are set whether it is per day, week or month. Before depositing, it is advisable to read these elements to be sure that the conditions are suitable for you. 

Finally, the last point is the withdrawal period, i.e. the number of days to wait to receive your real money winnings. In general, this period includes 1 to 3 days for the financial department to carry out all the necessary checks, and then the period of receipt varies according to the payment method used (bank transfer, e-wallet, etc.). 

Customer service 

Customer support is the most important criterion to take into account when judging the seriousness and reliability of an online casino. Customer service is characterised by its opening hours, means of communication and the speed and quality of responses. Customer service is there to help players and answer all their questions or requests. Ideally, customer support should be available 24 hours a day, every day of the week. 

Good customer support should be easily accessible, whether it’s through live chat, a phone number or a dedicated email address. The response time by email should also be fast, a casino that takes more than 2 days to respond to an email request is not a guarantee of reliability and seriousness. 

Another criterion to evaluate a customer support is the number of languages offered. A serious and reliable online casino will offer support in French, but also in English, Spanish, Italian, German… to answer international customers. 

The catalogue of casino games and suppliers

The most interesting criterion for the players will be the catalogue of games and the quality of the suppliers. Indeed, a good online casino must offer a multitude of games, whether it is on the categories of games such as slot machines, table games or mini-games. But also a wide variety of games with different gameplay, themes and worlds. 

A well-stocked games catalogue will showcase the latest in casino games, with a wide range of features, bonus possibilities such as wild bonuses. It is also important that it keeps the games running smoothly. A casino whose games take a long time to load, or have bugs, will greatly impact the comfort and entertainment of players during their session. 

online casino

Casino game providers are also an important criterion, to know if an online casino is reliable you can base your decision on the name and number of game providers it offers. If the online casino offers famous and reputable publishers then you can be sure of its reliability and the quality of the games offered.

Some of the most reputable providers are Play N Go, Yggdrasiel, Evolution Gaming, Microgaming, NetEnt and Playtech.

Bonuses and related conditions

In order to choose the right online casino, it is necessary to see the promotional offers and bonuses offered. Indeed, most players choose an online casino platform rather than another based on the bonuses and especially the welcome bonuses.

As a rule, online casinos offer these different types of bonuses: 

  • Welcome bonus
  • No deposit bonus
  • Bonus with wager
  • Cashback

The more bonuses are offered, the more it shows the seriousness and quality of the casino. Casino bonuses can be distributed in the form of freespins (free spins), the amount of which is set by the casino and can be played on the slot machines. It can also be a cash bonus that can be used to build up a bonus balance. 

However, even though bonus offers may seem advantageous, it is necessary to check the conditions attached to the bonus. These terms and conditions should be easily accessible and clearly explain how to obtain and play the bonus. In a reliable and trustworthy casino, the bonus conditions are mentioned in the terms and conditions of the platform. 

VIP programs 

The last criterion to judge the quality of an online casino is the presence or not of a VIP program for the most assiduous customers. Indeed, a casino that rewards the loyalty of its customers is greatly appreciated. The VIP program allows you to obtain special bonuses, specific offers and numerous advantages such as cashback for example.

What is the best online casino site?

Now that you know the main selection criteria for choosing the right casino for you. You will see how Casinozer meets all these criteria and more !  

Reliability and security 

Casinozer is the holder of one of the main online casino licenses: the Curacao license. We take great pride in complying with all applicable laws and in respecting the rights of our players.  

We invite you to consult our terms and conditions to learn more about our rules. Please do not hesitate to contact us by live chat or by email if you have any questions about the information contained therein. 

In addition, we ensure the protection of personal data of all players in accordance with the RGPD laws. All security measures concerning your data (use, storage and processing) can be found in our privacy policy

Finally, our website is continuously optimized to provide a comfortable and reliable gaming experience for all our users. We have also developed a mobile version Casinozer so that you can play wherever you want and on any device. 

online casinozer

Availability with operational customer service

Casinozer customer service is available in live chat 7 days a week from 10am to midnight to answer all your questions, but also by email at [email protected]. Our agents will be delighted to answer your questions and needs quickly and efficiently. Whether it is to verify your casino account or simply to make your Casinozer registration, or to request your bonus after deposit. 

Don’t hesitate to leave your opinion about our customer support, all your feedbacks allow us to improve ourselves to always offer you the best possible service!

Various payment methods

To facilitate transactions and make them accessible to all, we have made available to our customers a multitude of payment methods. Indeed, you can make a casino money deposit by credit card, prepaid card, bank transfer or even in cryptocurrency casino

Then for the actions of casino money withdrawal, you have the same means as for the deposits, by asking your withdrawals directly on your bank account or your e-wallet. 

Withdrawal limits for players are €500 per transaction, €1500 per day, €2500 per week and €10,000 per month. Finally, for withdrawals, it takes between 1 to 2 working days for validation and 1 to 5 working days for receipt. 

Varied betting and gaming offers

Casinozer distinguishes itself from other online casino platforms thanks to its very complete catalogue of casino games. We offer both mini games casino, live action games such as game Crazy Time casino, casino table games (poker, blackjack, baccarat, roulette …). But above all we offer a wide choice of slot machines with various themes, and features such as wild bonuses or megaways casino games. 

Our slot machines are developed by the most famous suppliers of casino games such as Play N Go slots, Pragmatic play, Betsoft, Evolution, Yggdrasil casino games or Quickspin and many others. 

Finally, we are also a bookmaker with our online sports betting and esport betting. We offer the best odds on the biggest events on a wide range of sports but also on the most famous video games.

Bonuses and VIP program

Finally, at Casinozer we have our players’ best interests at heart, which is why we regularly offer bonuses and promotional offers on our games or sports betting. We send them directly to your mailbox or on our Casinozer telegram channel. You can also find our bonus offers on our website for both casino and sports betting. 

And to reward the loyalty of our best players we have set up a casino VIP program. As you play, you earn coinz which allow you to move up the levels to get more and more benefits like special bonuses, gifts and cashback.

Which online casino offers the best bonus?

One of the main reasons why a player chooses one casino over another is the welcome offer that the casino offers. So it makes sense to ask which one offers the best bonus. 

At Casinozer we offer a comprehensive range of casino welcome bonuses! Whether it’s for casino gamblers or online sports betting fans, we offer 3 different welcome bonuses: 

  • A casino welcome bonus 20 euros in freespins (free spins) offered on Sticky Bandit after a first deposit of 50 euros.
  • A High Roller bonus for high rollers that offers €350 in freepins after a first deposit of €1000.
  • A sports bonus that allows you to win £50 in freebets if your first bet loses.

We hope this article has been useful in helping you choose your online casino platform. Don’t hesitate to join us at Casinozer for a unique gaming experience and to win your first money!