In this article we will discuss how to verify your casino account with the necessary information and data, especially at Casinozer. This guide will help you understand this step and will give you solutions to apply if you are unable to verify your casino player account after registration.

Players who are used to playing games like poker and betting at online casinos know that the verification of the player profile is essential to proceed with a withdrawal. Although this step may seem unnecessary and tedious for some players, it is nevertheless mandatory to withdraw the amount of your winnings from games and bets.

How does player account verification work at Casinozer? 

To help you pass this step easily and successfully we will explain in this guide how the verification of a player account at Casinozer works and the different steps to follow and the information needed to validate your profile. 

The validation of the player profile does not prevent the player from making deposits, after registration, the player can make his first deposit by credit card for example and start playing or placing bets. The validation of the profile is necessary when he wants to make withdrawals.

Steps to verify your casino account. 

To begin with, you need to register with Casinozer online casino. Account verification is not required to deposit and play. You can therefore register and start playing, placing a bet on sports bets even if your profile is not verified. 

To have your casino player account verified, simply go to the verification tab in your personal space.

  • Step 1: Proof of identity 

To start you need to select which piece of ID you are going to upload. Then we ask you to upload for the cards, two photos, front and back in colour with all 4 edges visible. 

verify casino account

For the passport, the first 2 pages must be visible. The one with your information and the one with your signature. Once again, all the edges must be visible otherwise the software will not accept the document

This must be an original photo, if you already have a scanned photo of this document in your computer or mobile, the software will not recognise this photo.

  • Step 2: The selfie

The selfie step is used to check whether the photo you are about to take matches the one on your ID document. You can either take a photo from this section with your webcam or smartphone camera. You can also upload a photo directly from your computer or smartphone.

Make sure that the photo is clear and that your face is clearly visible so that the software can easily recognise the image. 

  • Step 3: The proof of address

In the last step you have to upload your proof of address with your full name and address. We will see later on which documents are accepted by Casinozer

You must upload an original document in pdf format for it to be taken into account by the software, otherwise it may be rejected. 

Once you have uploaded all these documents, the software will take a few moments to check them. Once this is done, you will receive an email and a message telling you that your player account has been verified.

The verification software

Casinozer has automatic software to validate the profiles of its player accounts. When you upload documents to your customer area, the software will verify your documents. 

Therefore, we encourage our customers to follow the instructions so that this step is quick and instantaneous. If all the documents are correct, the software will automatically validate your profile and you will have nothing more to do.

Manual verification

In some cases, your profile may need to be verified manually by our in-house team. In this case, we will carefully examine your documents to see if they are valid and then proceed to validate your casino account. 

Please note, however, that since this step is done by us, this method takes longer and therefore results in additional processing time.

What documents are required to verify my casino account ?

Now we will see what documents are required and which ones are accepted by the software.

To verify your account you must send us: a valid ID, a proof of address and a selfie.

We ask you to upload them directly on the verification tab of the player profile page.  

The selfie

We ask all our players to take a selfie so that we can see if it matches the photo on the ID. The selfie is to be taken directly via your webcam or profile camera. 

The photo must be taken from the front with your face clearly visible. Please note that if the selfie photo is blurred, it will not be taken into account by the software.

The identity document

To validate your player profile, you must have your identity verified. To do this, you must upload a document of your choice: identity card, passport or driving licence.

You need to send two photos, front and back in colour, and this document must be valid. It is possible that some countries extend the validity date of certain documents even after the expiry date. This measure does not work at Casinozer, and we may even refuse your document if the validity date is about to expire at the time you upload your document.

Proof of address

Next you need to have your home address verified. For proof of address we accept the following documents: water, electricity and internet bills, bank statements (not RIBs), tax notices, council tax and pay slips. 

Many customers confuse a bank statement with a bank identity statement. This one in Casinozer is not accepted as a supporting document. 

The proof of address must include your name, full address and date, and must not be older than 90 days. 

You can use an ID as proof of address as long as it is different from the one you used to verify your identity.

We remind you that your documents and personal payment data are safe as they are governed by the law on the protection and use of personal data.

What are the requirements for verify my casino account ?

As mentioned above, Casinozer uses automatic verification software to check the validity of your documents. To do this, certain format requirements must be met for the documents you upload. 

If these requirements are not met, the software will not accept your document even if it is valid. 

To meet the requirements, you must send your documents with all 4 edges visible. Your selfie photo must be in focus and finally you must send an original pdf document, screenshots and modified documents are not accepted.

I can’t verify my casino account : What should I do? 

It is possible that you are unable to verify your player account. In this section we will look at the different possible cases and the solutions you can apply to have your casino account verified. 

I don’t have some of the required documents. 

In many cases, players may not have any of the required documents in their possession. Here we will discuss the most common cases and what can be done about them. 

  • The ID is expired: If it is no longer valid, then you can use another one among those accepted by Casinozer. Otherwise, you must have it redone and uploaded once you have received it.
  • The proof of address is not in my name: The proof of address must include your full name and address. If you do not have any invoices because you live with someone else, you can send your pay slip or bank statement.

If the player has no way of providing the missing document, then their player profile will obviously not be validated. A non-validated profile will not result in the player being closed or excluded. 

The software no longer allows me to upload parts

If you have downloaded too many coins, the software may not allow you to download any more coins. In this case, you have two options. 

Either you contact the customer service department and you will be able to download all the requested parts again. Or you can send the missing documents to [email protected]. Please note that with this method the processing time will be longer as our team will have to check your profile manually

I have uploaded all the documents but my profile remains unverified

In some cases, you may have uploaded all the necessary documents to validate your profile. However, the status does not update. In this case, it is a technical problem

If this happens to you, we invite you to contact customer service either by email or by live chat. We will check if your documents are correct and we will do what is necessary to validate your account manually as soon as possible.

Why do I need to verify my casino account ?

Validating your account may seem like a tedious and sometimes annoying task, but it is necessary for the security of the account and transactions. Indeed, as an online casino operator, Casinozer has the legal and responsible obligation to verify the account of its players to avoid any fraud attempt.

This is a mandatory step for online casinos, but also a security measure to ensure that players’ winnings will be paid to them and not to a third party. But also and above all to check if the player is responsible and of legal age, if not, this leads to the exclusion of the latter from casino sites. Indeed, as a reminder, gambling on online casinos is subject to an age limit and is strictly forbidden to underage players. 

If the fraud analysis services identify a minor player profile, this will result in the immediate closure of the account and the exclusion of the player. The player will no longer be able to play games on the sites concerned. This closure is not final as the balance is kept and the account can only be reopened when the player in question reaches the age of majority and at his request.

To be able to withdraw money from my Casinozer account

It is a condition sine qua none, to proceed with withdrawals from your Casinozer account, the player must have a verified profile. The financial department needs to verify the player’s profile with their operator and payment service.

If your profile is not verified, you will not be able to withdraw your winnings. We therefore advise you to complete this step as soon as possible, to avoid any disappointment when you want to withdraw money from your casino account.

To qualify for certain bonuses

In some cases, you may have received a bonus code that allows you to get free spins without a deposit or freebets for a bet. For such bonuses, the player is required to have their account verified. 

Once your account has been verified, simply contact customer support and give the name of the code to claim your bonus and start playing without a deposit.

Now that you have all the information you need to ensure the verification of your Casinozer player profile, we recommend reading these articles to find out how make casino money deposit online at Casinozer and how to make casino money withdrawal at Casinozer. 

Don’t wait any longer and validate your Casinozer player account to withdraw the balance from your online sports betting, and from your bets on casino table games such as Poker or slot machines. Join us on our Casinozer telegram channel to find our best sports and casino bonus offers.